Website Security

Donnie Bishop Commitment to Privacy

We are committed to ensure that your privacy is protected whilst on our site and the security of all personal information you provide to us.
To demonstrate this commitment, we have implemented this privacy policy.  This Privacy Policy relates to all information provided by yourself, you are in agreement for the collection, use and disclosure of personal information by Donnie Bishop as set out in this Privacy Statement.

Security

Our website is secured with SSL
The SSL (secured socket layer) protocol is the web standard for encrypting communications between users and websites.  Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data.  SSL provides businesses and consumers with the confidence that private data sent to a website, such as credit card numbers, are kept confidential.  Web server certificates are required to initialize an SSL session.

Returns Policy

Only items that have been purchased from donniebishopclothingco.com can be returned using the instructions below.
Refunds or Exchanges will only be made if Product is returned back in resealable bag and original invoice is sent back
Customer is responsible for all outbound and return shipping costs.    Exceptions will be made for defective items only.  In the event the return is made due to defective merchandise, or a wrong item has been shipped, Donnie Bishop will reimburse the customer for the cost of shipping the merchandise back.

All returns must be received within 30 days from date of invoice to receive a refund or exchange of equal value.
Returns received between 31 and 60 days from date of invoice will receive an online credit or exchange only.
All returns must be in new and unused condition and in original packaging with tags attached.
Please email us with the Subject: Returns with notification of the items and reason for the return and we will respond with instructions on how to proceed.

When you exchange one item for another, we will cover the cost to ship the new item(s) back to you, as you have incurred a shipping fee to return the goods back to us. We reserve the right to retract this policy in the event we deem a customer is abusing it.
You will be notified by email when your package has been received and your credit or exchange has been processed.
When items are being exchanged for any circumstances if it is out of stock by the time we receive your goods which you have sent, we will email you to choose a different product or specify if you would like to receive an online credit.
Only if your item is defective will you receive a refund or an online credit

Delivery Policy

Donnie Bishop Clothing Co preferred delivery agent will be Australia Post.  We may choose to use specialised couriers who can provide the most efficient delivery choices and time frames.
Deliveries will be made throughout Australia and International countries which are listed on donniebishopclothingco.com within the registration process.

It is your obligation to enter the correct delivery address when registering on donniebishopclothingco.com.  At time of ordering, information entered in the registration process will be carried through to the payment of goods.
The cost of delivery is displayed prior to final checkout.
The processing of orders and all deliveries are made Monday to Friday excluding Australian public holidays.  All goods will be posted on the next working day from order.

We will provide you with an estimated date for delivery of all products and while we aim to deliver by this time, all dates specified are estimates only.  Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform Donnie Bishop Clothing Co if an order does not arrive.  Once we learn an order has not arrived by the specified time, we will lodge enquires with the courier.  We will not be held liable for any loss or damage resulting from late delivery. 
If the package has been lost through transit, a replacement item will not be sent immediately.  Replacement items will be dispatched according to our discretion.